Return & Refund Policy

Order Cancellation

Orders may be canceled or modified within 24 hours of being placed.

To request a cancellation or modification, please contact us as soon as possible at tr8hkszyof@outlook.com and include your order number.

Once an order has entered processing or has been shipped, it may no longer be canceled or modified. In this case, you may request a return after receiving the order in accordance with our return policy below.

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully completed.

Business days do not include weekends or public holidays. During peak seasons, promotional periods, or holidays, processing may take slightly longer.

Please note that order processing time is separate from shipping and delivery time.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt, order confirmation, or other proof of purchase.

To start a return, please contact us at:

Return Email: tr8hkszyof@outlook.com

Please include your order number, the reason for the return, and photos of the item when applicable.

Returns must be sent to the following address:

Return Address:
4361 Rowes Lane
Madisonville, Kentucky 42431
United States

Please do not send your item back without contacting us first. Items returned without prior authorization may not be accepted.

If your return is approved, we will provide instructions explaining how and where to send your package. Where applicable, we may also provide a return shipping label.

You can contact us with any return-related questions at tr8hkszyof@outlook.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

Please provide your order number and clear photos or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom-made, personalized, or special-order products
• Personal care or beauty products
• Hazardous materials
• Flammable liquids or gases
• Gift cards

Unfortunately, we may not accept returns on clearance or final-sale items unless the item arrives damaged, defective, or incorrect.

Please contact us at tr8hkszyof@outlook.com if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive the item you want is to return the original item. Once the return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if an order is shipped into the European Union, customers have the right to cancel or return the order within 14 days of receiving it, for any reason and without providing justification.

The item must be returned in the same condition in which it was received: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

This statutory right does not apply to certain exempt products, including personalized goods, perishable goods, and sealed hygiene products that have been opened.

Refunds

We will notify you after we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank, credit card provider, or payment company may require additional time to process and post the refund.

Original shipping fees are generally non-refundable unless the item was damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tr8hkszyof@outlook.com