Shipping policy
Shipping Policy
Thank you for shopping with us. We currently offer the following shipping options for customers in the United States, Canada, the United Kingdom, Europe, and other supported regions.
Shipping Rates & Delivery Times
| Shipping Method | Order Value | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | $0.00–$49.99 | $6.99 USD | 14–20 business days |
| Free Shipping | $50.00 USD or more | Free | 14–20 business days |
| Expedited Shipping | Any order value | $20.99 USD | 10–15 business days |
Delivery times are estimates and begin after the order has been processed and shipped.
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Tracking Your Order
Tracking information may take 2–5 business days to update after the package has been shipped. In some cases, tracking updates may be delayed while the parcel is transferred between shipping carriers.
Delivery Delays
Shipping delays may occur due to customs inspections, public holidays, severe weather, carrier disruptions, high order volumes, or other circumstances outside our control.
Business days do not include weekends or public holidays.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or local handling fees. These charges are determined by the destination country and, unless otherwise stated at checkout, are the responsibility of the customer.
Incorrect Shipping Address
Please review your shipping address carefully before completing your purchase. Contact us as soon as possible if you need to make a correction.
Once an order has been processed or shipped, we may not be able to change the delivery address. Additional shipping fees may apply if a package is returned because of an incomplete or incorrect address.
Lost, Missing, or Delivered Packages
If your tracking information shows that the package was delivered but you cannot locate it, please check with household members, neighbors, your building reception, and the local carrier.
For lost or significantly delayed packages, please contact our customer support team with your order number and tracking information.
Multiple Packages
Orders containing multiple items may be shipped separately. You may receive more than one tracking number, and packages may arrive on different dates.
Contact Us
For shipping questions, please contact our customer support team and include your order number so we can assist you more quickly.